Billing

  • Once you have installed you get a 14 day trial.

  • You can purchase at any time within the application.

  • After 14 days you will be placed on the free plan unless you have purchased.

  • The license is site-wide so all Salesforce users get access for a single price.

The Campaign for Salesforce application is charged separately to Campaign Monitor (i.e. Campaign Monitor does the sending of emails etc, whilst Campaign Monitor for Salesforce manages the email data within Salesforce and the syncing of records between the two systems).

Pricing

Billing occurs monthly from your date of purchase, with pricing based on how many active subscribers are in the subscriber lists synced between your Salesforce and Campaign Monitor accounts. If your active subscriber total changes in the new billing month, you will be moved to the appropriate tier.

Subscribers

Cost

0 - 2,500

USD $8

2,501 - 5,000

USD $15

5,001 - 10,000

USD $25

10,001 - 15,000

USD $40

15,001 - 25,000

USD $65

25,001 - 50,000

USD $100

50,001 - 75,000

USD $150

75,001 - 100,000

USD $200

100,001 - 150,000

USD $250

150,001 - 200,000

USD $300

200,001 - 250,000

USD $450

250,001 - 300,000

USD $500

300,000 +

A single Salesforce contact or lead can belong to multiple subscriber lists. If, for example, a contact or lead is active on two subscriber lists, it counts as two active subscribers for billing purposes.

Purchasing

You can purchase within our Salesforce application by using the steps below or by viewing this short animation  - purchasing.

  1. Click on the Campaign Monitor Admin app.

  2. Click on the Billing option.

  3. Click upgrade now.

Click to play

Don't see the Campaign Monitor Admin app? If not then you need to ask your Salesforce Administrator to provide you with our full permission set or complete the purchase process for you.

Change card details

You can change your card details within our Salesforce application by using the steps below or by viewing this short animation - update card details.

  1. Click on the Campaign Monitor Admin app.

  2. Click on the Billing option.

  3. Click the edit payment details button.

Click to play

Change contact details

The billing contact is the person who will receive our invoices by email on a monthly basis.  This can be changed within our Salesforce application by using the steps below or by viewing this short animation - update contact details.

  1. Click on the Campaign Monitor Admin app.

  2. Click on the Billing option.

  3. Click the edit billing contact details button.

Click to play

Resending invoices

To resend an invoice simply follow the steps below.  Once sent the invoice generally arrives by email within 5 minutes.

  1. Click on the Campaign Monitor Admin app.

  2. Click on the Billing option.

  3. You can click resend next to any invoice.

Click to play

Cancellation

You can cancel at anytime you are just charged for the month you are in.  The only way to cancel is to contact us.  Uninstalling the application, leaving Campaign Monitor or Salesforce will not cancel your subscription and you will still be liable for any charges incurred.

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