Support Center | Administration | Maintenance Codes & Messages

Maintenance Codes & Messages

This page contains all the codes and messages you may see on the Maintenance screen in Salesforce.

SENDIT-001 CUSTOM_MAPPINGS_UPDATE

Check the lead fields mapped from Campaign Monitor to Salesforce. A field has been mapped to the wrong data type. E.g. You can't map a Text field to a Number field.

SENDIT-002 BATCH_UPSERT_SUBSCRIBER

A generic occurred whilst creating or updating subscriber records in Salesforce. Check log for more details.

SENDIT-003 CUSTOM_MAPPINGS_INVALID_FIELD

A field mapped from Campaign Monitor to Salesforce is invalid. It's possible the field has been mapped to the wrong data type. E.g. You can't map a Text field to a Number field. This exception can occur when syncing from Campaign Monitor back into Salesforce. The incorrectly mapped field will be displayed alongside the maintenance log.

SENDIT-004 BATCH_ADD_SUBSCRIBER

A generic occurred whilst creating subscriber records in Salesforce. Check log for more details.

SENDIT-005 CREATE_CONTACT_LEAD

A generic error occurred whilst creating or updating Salesforce records from Campaign Monitor records. Check all the fields are mapped and are of the correct data type for creating or updating Salesforce leads or contact. In particular check for any validation rules in Salesforce that would prevent the record from being saved. This can include restrictions on picklist values (E.g. the country name coming from Campaign Monitor may not match the Salesforce countries).

SENDIT-006 CHECK_SETTINGS

A generic occurred whilst checking connection settings. Navigate to the Sync Settings page and check for any problems.

SENDIT-007 HTTP_ADD_CAMPAIGN_ACTIVITY

A generic occurred whilst adding email tracking statistics to Salesforce. This can occur during the main sync from Campaign Monitor to Salesforce. Check log for more details.

SENDIT-008 HTTP_ADD_CAMPAIGN_MEMBERS

A generic occurred whilst adding campaign members to a Salesforce campaign. Check log for more details.

SENDIT-009 BATCH_UPDATE_SUBSCRIBER

A generic occurred whilst updating subscriber records in Salesforce. Check log for more details.

SENDIT-010 LICENCE_SCHEDULE

The scheduled job required for the premium subscriptions failed. Contact support@beaufort12.com

SENDIT-011 CONFIG_UPDATE

A generic occurred whilst syncing base configuration information from Campaign Monitor to Salesforce. Check log for more details.

SENDIT-012 UPDATE_EMAIL_OPT_OUT

An Email Opt Out/In Salesforce field on Contact or Lead could not be updated. Check for any validation rules in Salesforce that would prevent the Contact or Lead from saving.

SENDIT-013 ERROR_AUTO_SUB_PERMISSION

A permission error occurred whilst querying fields required to process and automatic subscription rule. Read more: Permissions.

SENDIT-015 LICENCE_UPDATE

The call to update licence details failed. This could impact premium features. Contact support@beaufort12.com if the problem persists for more than 24 hours.
You can reduce the number of ProcessAsyncRecordsBatch from being run by setting 'Disable bulk triggers for account, contact and lead triggers' to active under Sync Settings. This will result in only the first record in a transaction being processed.

SENDIT-016 SERVICE_NOT_AVAILABLE

Campaign Monitor may not be available (e.g. maintenance period etc). Contact support@beaufort12.com if the problem persists for more than 24 hours.

SENDIT-017 STORAGE_FULL

Salesforce has run out of storage. Read more: Storage

ReportToListBatch

Called as part of the Import Wizard, this imports subscriber details from a Salesforce report into Campaign Monitor. It can run as a once off manually initiated job or via a scheduled process (if the user has configured this via the Import Wizard).

SENDIT-018 UPDATE_CONTACT_LEAD

A generic error occurred whilst updating Salesforce records from Campaign Monitor records. Check all the fields are mapped and are of the correct data type for creating or updating Salesforce leads or contact. In particular check for any validation rules in Salesforce that would prevent the record from being saved. This can include restrictions on picklist values (E.g. the country name coming from Campaign Monitor may not match the Salesforce countries).

SENDIT-019 AUTO_SUB_QUERY

A generic occurred whilst processing an automatic subscription rule. Check log for more details.

SENDIT-020 CAMPAIGN_STATS

A generic occurred whilst import Campaign Monitor statistics into Salesforce. Check log for more details.

SENDIT-022 DELETED_USER

The primary connected Campaign Monitor user may have been deleted from Campaign Monitor and can no longer be used to sync records with Salesforce. Navigate to Sync Settings and reconnect the connection. Read more: Sync Settings.

SENDIT-023 INVALID_MESSAGE_ID

The smart email associated with the Salesforce task is no longer valid. It's possible the Smart Email Message Id record on the task has been manually updated or the record in Campaign Monitor no longer exists (E.g the associated client has been deleted etc).

SENDIT-024 TOO_MANY_SCHEDULES

The import wizard relies on Salesforce scheduled jobs to run. In order for the job to run under the correct permissions, the schedule is created under the user requesting the import. If there are too many scheduled jobs already running, the import wizard will report this error.

SENDIT-025 PERMISSION_EXCEPTION

A generic permission error occurred. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-026 SMART_EMAIL_TASK_EXCEPTION

A generic error occurred whilst trying to set up a task related to a smart email. Check log for more details.

SENDIT-028 UNSUBSCRIBE_EXCEPTION

A generic error occurred whilst trying to unsubscribe an email from Campaign Monitor. Check log for more details.

SENDIT-029 SMART_EMAIL_SES

The smart email configuration record cannot be found. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-030 SMART_EMAIL_PERMISSION

A smart email failed to send due to permission issue. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-031 SMART_EMAIL_GENERAL

A generic error occurred whilst processing smart emails. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions. Check log for more details.

SENDIT-032 SMART_EMAIL_QUEUE

A generic error occurred whilst trying to queue a record for smart emails. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-033 SMART_EMAIL_HANDLER

A generic error occurred whilst repeatedly trying to send smart emails. It's possible the connection to Campaign Monitor is down.

SENDIT-034 SMART_EMAIL_EXECUTE

A generic error occurred whilst trying to send smart emails. It's possible the user doesn't have the correct permissions or Salesforce governor limits have been reached. If the problem persists, contact support@beaufort12.com

SENDIT-035 SMART_EMAIL_NO_LICENCE

Smart emails is a premium feature. To upgrade your licence see: Billing.

SENDIT-036 BULK_ADD_SUBSCRIBER

A generic error occurred whilst trying to bulk add subscribers to Campaign Monitor. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions. Check log for more details.

SENDIT-037 METADATA

Unable to read Salesforce metadata. This can cause problems when bulk adding subscribers via a list view. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions. Check log for more details.

SENDIT-038 PROCESS_BATCH_ITEM

A Salesforce governor limit (Queries) was reached whilst trying to add records to Campaign Monitor. This can occur if a bulk operation has been executed and the number of records in each batch exceeds the limit. Try the operation again with a smaller batch size. Also check user have the correct permission set. See: Permission Set

SENDIT-039 IMPORT_LIST_SECURITY

The user does not have permission to perform an import from a list view whilst using the import wizard. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-040 TOO_MANY_QUEUEABLES

A smart email cannot be sent due to a Salesforce governor limit (Queuable Jobs). This can occur if a bulk operation has been executed and the number of records in each batch exceeds the limit. Try the operation again with a smaller batch size.

SENDIT-041 PAGE_LAYOUT

The page layout setup failed due to insufficient privileges. Check the associated user has the correct permissions to use Campaign Monitor for Salesforce. Read more: Permissions.

SENDIT-042 MEMBER_STATUS

The number of Salesforce Campaign member statuses has been reached. This can occur when Campaign Monitor for Salesforce attempts to auto-create Salesforce Campaign member statuses. This setting is controlled by Campaign status refresh behaviour. See: Manage Salesforce Campaign Settings

SENDIT-043 CUSTOM_TRIGGERS

One or more custom triggers have been detected on one of the Campaign Monitor for Salesforce objects. The custom triggers could have a detrimental effect on the main sync. See: Preventing Job Race Conditions

SENDIT-044 REFRESH_MAPPINGS

A problem occurred when trying to bulk update Campaign Monitor with custom mappings. Review the associated message in the maintenance log. It could be that Campaign Monitor was temporarily unavailable. If so, try refreshing the mappings in another hour. See: Full Refresh of Mapped Fields

SENDIT-045 IMPORT_WIZARD_PERMISSIONS

A problem occurred whilst trying to access reports for the import wizard. Typically this is a permissions error. The user needs read access to the Salesforce objects Folder and Report

SENDIT-046 ERROR_RULE_RETO_RUN_ADD

A problem occurred whilst trying to retrospectively apply automatic subscription rules for a 'Add' rule. Typically this is a permissions error. Review the associated message and contact support@beaufort12.com

SENDIT-047 ERROR_RULE_RETO_RUN_DEL

A problem occurred whilst trying to retrospectively apply automatic subscription rules for a 'Delete' rule. Typically this is a permissions error. Review the associated message and contact support@beaufort12.com

SENDIT-048 ERROR_PROCESS_QUEUE_EXECUTE

A problem occurred whilst trying to process a triggered event (e.g. process a rule, apply custom mappings etc). Typically this is due to Campaign Monitor being in maintenance mode. If the problem persists contact support@beaufort12.com.

SENDIT-044 REFRESH_MAPPINGS

A problem occurred when trying to bulk update Campaign Monitor with custom mappings. Review the associated message in the maintenance log. It could be that Campaign Monitor was temporarily unavailable. If so, try refreshing the mappings in another hour. See: Full Refresh of Mapped Fields

SENDIT-049 ERROR_DML_QUEUE_SUBSCRIPTION

A problem occurred whilst trying to update or insert a subscriber membership record. Check for any conflicting custom code that might be trying to update the same record at the same time. If the problem persists contact support@beaufort12.com.

SENDIT-050 ERROR_UPDATE_SUBSCRIBER

A problem occurred whilst updating a Campaign Monitor subscriber. This message will contain the email address and an associated error message. The error message should contain details of the fault - e.g. “New Email Address is already subscribed to the list. Subscriber not updated.”

SENDIT-051 ERROR_PROCESS_BATCH_ITEM_EXECUTE

A problem occurred whilst trying to process an update, delete or insert on update or insert a Salesforce Account, Lead or Contact record. This may occur when processing subscriber rules, field mappings, email renames or email opt out changes. Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

SENDIT-052 ERROR_PROCESS_BATCH_TOO_MANY

A problem occurred whilst trying to start a batch that processes Salesforce Account, Lead or Contact records. This may occur when processing subscriber rules, field mappings, email renames or email opt out changes. Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

SENDIT-053 ERROR_PROCESS_BATCH_FINISH

User cannot access permission sets when trying to access the deprecated Options page. Ensure the user has access to PermissionSet object in Salesforce.

SENDIT-054 ERROR_NO_ADMIN_PERMISSION

User cannot access permission sets when trying to access the deprecated Options page. Ensure the user has access to PermissionSet object in Salesforce.

SENDIT-055 ERROR_SEGMENT_CREATE_FIELD

A problem occurred whilst trying to automatically create the special Campaign Monitor segment field (used when auto generating segments from Salesforce data). Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

SENDIT-056 ERROR_SEGMENT_UPDATE_FIELD

A problem occurred whilst trying to automatically update the special Campaign Monitor segment field (used when the Import Wizard “Create Segment for Import” option is enabled). Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

SENDIT-057 ERROR_SEGMENT_CREATE

A problem occurred whilst trying to automatically create a segment in Campaign Monitor based on the records referenced via an Import Wizard job. Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

SENDIT-058 ERROR_SEGMENT_SYNC_FIRST

A quality check failed when auto creating segments as part of an Import Wizard job. This can occur if a full successful sync has not run or before the auto creation of the Campaign Monitor segment. Force re-run the sync using the Reset Data option in General Settings → Maintenance.

SENDIT-059 ERROR_SEGMENT_SYNC_TOO_MANY

This warning may occur when auto generating segments as part of an Import Wizard job.  There are too many recent unsubscribes to re-enabling deleted subscribers. Perform a full resync first.

SENDIT-060 ERROR_GENERAL_IMPORT_WIZARD_ERROR

A generic problem occurred whilst import records into Campaign Monitor via the import wizard (based on a List View). Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

SENDIT-061 ERROR_UPSERT_IMPORT_WIZARD_ERROR

A problem occurred whilst updating records in Salesforce whilst running the import wizard (based on a List View). Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

SENDIT-062 ERROR_IMPORT_WIZARD_ROW_MISMATCH

There was a mismatch between the number of records processed in a Report Import (using the Import Wizard) and the number of rows in the Salesforce report. This is largely informational as it’s possible there were duplicate rows in the report.

SENDIT-063 ERROR_CM_DELETE_SUBSCRIBER

A problem occurred whilst trying to delete a subscriber from Campaign Monitor. Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

SENDIT-064 ERROR_BULK_DELETE_SUBSCRIBERS

A problem occurred whilst trying to bulk delete subscribers from Salesforce where the subscriber list was deleted in Campaign Monitor and the associated list and members in Salesforce also need to be deleted. Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

SENDIT-065 ERROR_UNSUPPORTED_OBJECT

An object used with Field Mappings is invalid. This can occur when trying to map using an object that cannot be queried. Typically the object is the result of a mapping that has a reference. E.g. Contact.ReportsTo

SENDIT-066 ERROR_SUBSCRIBER_STATS_UPDATE

A problem occurred whilst trying to bulk update Campaign Monitor subscriber stats in Salesforce. For example there could be a permission error when trying to update Salesforce. Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

SENDIT-067 ERROR_SUBSCRIBER_STATS_CALLOUT

A problem occurred whilst trying to bulk update Campaign Monitor subscriber stats in Salesforce. This can occur if Campaign Monitor is unavailable (it's possible it's down for maintenance). The next time the primary sync runs it will retry the operation. If the problem persists contact support@beaufort12.com.

SENDIT-068 ERROR_REPORT_IMPORT_ROW_COUNT

A problem occurred whilst trying to find the number of records in a Salesforce report. This message can occur if the Salesforce report is invalid for use with the Import Wizard.

SENDIT-069 ERROR_REPORT_IMPORT_FINISH

A problem occurred whilst trying to finishing an Salesforce Report based Import Wizard schedule. Check the associated error message and make changes accordingly. If the problem persists contact support@beaufort12.com.

SENDIT-070 ERROR_DELETE_SUBSCRIBER_ON_RENAME

A problem occurred whilst trying to delete a subscriber when attempting to rename a subscriber in Salesforce. Typically this means Campaign Monitor was unavailable. The email address that could not be set to a deleted state will be listed in the error. You will need to manually set the subscriber to deleted.

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