Support Center | Administration | Uninstalling Campaign Monitor for Salesforce

Uninstalling Campaign Monitor for Salesforce

  • Before uninstalling any Salesforce application you need to remove dependencies.

  • If you are on a paid for plan you first need to contact us to cancel.

  • Generally only a Salesforce administrator can uninstall.

Removing Dependencies

There are two dependencies you need to remove page layouts and permission sets.

Page layouts

Start by removing page layouts.

  1. In Salesforce go to the Campaign Monitor Admin App

  2. Click on the General Settings tab.

  3. Select the Maintenance option.

  4. From here click Remove Layouts.

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Permission Sets

Next you need to remove users from our two permission sets.

  1. In Salesforce go to the Campaign Monitor Admin App

  2. Click on the General Settings tab.

  3. Then select User Security.

  4. Select or search and select for the user(s) you want to assign the permission set to.

  5. Click the Edit Permissions button.

  6. Select the None and click Assign Permission Set

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Free plan users will need to manually remove our permission sets.

1. Click Setup
2. In Quick Search type permission set
3. We have two permission sets both need the steps below.
a. Click on Campaign Monitor - Full Access (complete steps 4 & 5)
b. Click on Campaign Monitor - User Access (complete steps 4 & 5)
4. Click on Manage Assignments
5. Select all users and click Remove Assignments

Ensure you have removed all assignments from both permission sets before moving onto the uninstall process.


Finally with all dependencies removed you can now uninstall the package.

  1. Click Setup

  2. In the Quick Search type Installed

  3. Next to Campaign Monitor for Salesforce, click Uninstall.

  4. Choose whether or not to save a copy of the package's data.

  5. Select Yes, I want to uninstall this package and permanently delete all associated components.

  6. Click Uninstall.

The uninstall process takes some time, once completed you will receive an email from Salesforce.

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