Support Center | Doing More | Email Opt Out, Unsubscribes and Bounces
Using the standard Salesforce Email Opt Out field to manage subscriptions
View the subscription status of your contacts in Salesforce
If a person unsubscribes from an email their subscriber list state will be updated to unsubscribed. Similarly, if a person record has hard bounced then their subscriber member state will be updated to bounced.
You can find out more in Campaign Monitor bounce types click here.
These updates can be found in two spots within Salesforce.
Subscriber list membership record.
As an email tracking statistics record
If you have a Salesforce contact or lead that has subscriber membership record with a state of bounced due to an incorrect email address you can fix this in Salesforce. Simply update the standard email address and the record will be updated in Campaign Monitor and marked active again.
Campaign Monitor for Salesforce can work with the standard Salesforce Email Opt Out field found on the contact and lead objects. To set how you want the Email Opt Out field to work you will need to go to our General Settings tab. This article explains how the options work in detail.
Don't see the Campaign Monitor Admin app? If not then you need to ask your Salesforce Administrator to provide you with our full permission set.
If you have any questions please click here