Support Center | Doing More | Re-subscribing


  • Re-subscribing a person is when you change their status back to active.

  • Campaign Monitor for Salesforce cannot resubscribe a person automatically. This is to comply with Campaign Monitor terms of use.

  • A user can, with the person permission, manually change their status back to active either in Salesforce or Campaign Monitor.

Re-subscribing in Salesforce

In Salesforce navigate to the person subscriber list membership record and the member detail subscreen. Click on the Email Opt In/Out Status to activate and confirm the prompt.

Re-subscribing in Campaign Monitor

This article shows how to resubscribe a person in Campaign Monitor.

Re-subscribing via the import wizard

The import wizard has an option that can be set to resubscribe records that are deleted. This option can be found in Salesforce, on the General Settings Tab. With this option enabled when the import runs it will make any records active, that are contained within the source report or list view that were previously deleted. It does not extend to records that have been unsubscribed.

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