Support Center | The Basics | Removing records from subscriber lists

Removing records from subscriber lists

Campaign Monitor for Salesforce provides a number of ways to remove people from subscriber lists, all from within your Salesforce account:

  • Use the email opt out checkbox.

  • Change an individual contact or lead's subscriber status.

  • Turn on the setting to change a subscriber’s status to deleted when a contact or lead is deleted.

  • Create a subscriber rule with the action set to delete instead of add.

  • Use the process builder to unsubscribe a contact or lead when a certain condition is met.

  • On the import wizard choose to remove records.

Both "deleted" and "unsubscribed" will prevent any further emails from being sent to the contact.

Change a contact or lead subscriber status.

To change the subscriber list status of an individual:

  1. In Salesforce, navigate to a contact or lead record.

  2. On the subscriber list memberships related list, click next to the list name you want to change the status in.

  3. Change the drop-down menu to either deleted or unsubscribed.

  4. Click Save.

You can optionally click the Unsubscribe All button to remove them from all Campaign Monitor subscriber lists.

Set subscriber status to "deleted" when a contact or lead is deleted.

To automatically unsubscribe deleted contacts and leads from subscriber lists:

  1. In Salesforce, click the App Menu at the top right, then select Campaign Monitor Admin.

  2. Click the General Settings tab.

  3. Select Options from the vertical menu.

  4. Change "When I delete a contact or lead I want to update any linked records in Campaign Monitor to show a deleted status", to Active.

  5. Click Save.

If you don't see the Campaign Monitor admin app then you need to ask your Salesforce administrator to provide you with our full permission set.

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